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Yesterday I attended a course here in Albany where the focus was on client retention and certainly follow-up with regarding to clients – there were other topics but these were the main things that I got out of it.
With regard to what Merrifield Real Estate do in looking after our clients. Here is a brief overview.
When we conduct an inspection we make sure we get back to both Buyer and Seller with inspection feedback.
When Buyers contact us when enquiring on property we like to be able to give them as much information as quickly as possible whether that be over the phone, email or post or any other forms of means.
Also with Sellers we are regularly in contact with them so they know where the market is at and where we are at with the sale of their property. That way we can adjust things accordingly whether it be price or marketing strategy to get them the best result as quickly as possible.
Those methods are fantastic and from our prospective and we do on a regular basis is we are investing in technology and also other avenues to make sure that we are on top of the latest and we are always looking to continue to improve our relationships with our clients.
Stay tuned and I look forward to providing you more about those concepts being developed at Merrifield Real Estate.