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We had good and timely advise that enabled the sale to proceed to a successful conclusion.
Bill & I found Kyle and the staff very conscientious and helpful right through any hiccups and minor problems. Kyle was always very approachable.
I wanted to send you a short note. I am moving to Albany from an volunteer assignment in Timor-Leste and have been working with Sharilyn Dekker to try an organise a rental property.
Sharilyn's professionalism and assistance has been exemplary. I have some properties that I rent out myself and in all my years I have never come across such a client centred, calm, positive and "can do" person.
I thought, as the Managing Director (which I discovered on your web-site), that you would like to know some positive feedback from a happy customer. Thank you for the extra support and assistance to help what could have been a very difficult task!
Excellent sales skills. Very conscientious courteous and considerate of our requirements. Lots of effort put in to achieve the end result.
We were very happy with Kyle's manner and professionalism. We would definitely use him again if we buy or sell property!
We originally appointed Kyle to sell our block and although he was only new to the job, we were extremely impressed by his professionalism and knowledge. We then changed our mind and decided to build on our block and got Kyle around to our house for an appraisal. We signed up and within a few days Kyle contacted us with a potential buyer, they visited the property to put in an offer! Within a week!
The market research provided to us was outstanding, and Kyle kept us abreast of everything that was happening. Delays were communicated and he really stepped us through the process. He is professional, fun and a very hard worker. I have pretty high expectations and I was not disappointed once. You cant go wrong getting Kyle to sell your property.
Jeremy and the team as Merrifield Real Estate 'bent over backwards' to assist with the purchase - great service!
We have to say we are so happy to have you as our property manager, you’re just always so ‘on the ball’ with all matters, its very reassuring, so thank you!
Honesty, no pressure.
Lisa has been our agent for almost ten years. She has consistently provided exceptionally thorough, professional and personable service since our first interaction. It is rare to find a person so committed to her work and someone that always goes beyond what is required to support her clients. We are grateful for her service and cannot recommend her highly enough!
Great followup & service!
Persistent, personable and effective agent.
Always kept us up to date & informed, never a problem to show us a house, very helpful & informative on purchasing the property that suited us. A very nice person to deal with. Many thanks Jeremy for helping us find our new home in Albany and giving us honest advice. This is invaluable when new to a town.
Lisa was our property manager for more than 3 years and she has been amazing! I back this claim with the following:
1. Requests for maintenance were acted promptly
2. Feedback on inspections were communicated clearly and within timeframe.
3. Returns calls/emails on times promised.
4. Ending our lease was even easier with her negotiations with the owners, saving us money as she made sure we did not have to spend on replacing things that do not need one.
We highly recommend her, and if I have an investment property I would never hesitate to to get it managed by her.
Thank you very much Lisa. Keep up the good work!
Cheers Jeremy. Professional, your advice was once again invaluable. Thanks!
Very helpful and pleasant
I would like to thank the team at Merrifield, and particularly yourself Lisa for the fantastic job you have done for us in managing Eleanor Street these past years. You really made it so easy, and gave us great confidence that the house was being looked after and any issues raised and addressed asap. I also appreciated your patience with the paperwork (and my abysmal record keeping)!!
I appreciate the hard work and diligence you apply to your job.
Lisa, you have been a fabulous property manager and I'm really glad we had you managing our property for us. Thank you very much for your help, assistance and great service over the years. It has been and still is much appreciated. Your attention to detail, professional manner and efficient work ethic is a real asset to Merrifield and we are grateful for all your hard work.
A very professional & trustworthy agency.
Thank you for everything Kylie, being our property manager has not always been easy as we know. But you were amazing :) you even met my dogs which wasn't easy!
I couldn't recommend you more highly to my friends and family as a property manager.
Professional, approachable, puts in more than 100%
We are very pleased and pleasantly surprised at how well we were communicated with & supported. We received great service. Allowed us to see the house without feeling pressured. Very professional in all aspects of our dealings. Made our purchase even better. Thank you!
Jeremy was extremely helpful, friendly and polite which made our first experience with a Real Estate agency memorable for all the right reasons.
We met Jeremy while viewing a property, the professionalism, attention to detail and 'outside the box' thinking was really appreciated. Best Real Estate experience we have had.
Michaela was lovely to talk to.
We felt very confident with Jeremy and i think this was felt from his professionalism and confidence. The sale was extremely quick so this would have helped.
Excellent in every aspect!
Lee was friendly, personable & professional. Carly who filled in while Lee was away was also excellent! As I was acting as POA, it was great that Lee and Carly were able to assist me with providing strata banking, insurance info and for all the forms and liaising with our settlement agent.
Thank you for your excellent service & help!
Experienced, well versed in what both parties wanted/required - Professional.
Kyle really cared about our situation and genuinely wanted to help us. He has a good sense of humor. We received lots of feedback.
Very professional approach to all aspects of the sale process. Highly recommend to any potential buyer or seller.
A great friend & mate, who is very contactable & professional.
Kyle understood exactly what we wanted and moved straight away. He explained everything extremely well in regards to the purchase. We felt very comfortable and trusting in dealing with Kyle. Thank you.
How can you improve on perfection? We also think your website is excellent! It is well set out and easy to use.
It was a pleasure to deal with Jeremy as he was friendly, helpful and always honest. That was very important to me.
A big thanks to Michaela! Always friendly and helpful. It was a pleasure doing business with you all.
Kevin, a man to be trusted. Thanks for all your good advice, hard work & helpfulness. Also with your confidence we knew it would come up with the deal.
Kevin Marshall was 'Exceptional', his patience with my requests to lock up the house like a fortress after every viewing was always maintained. 2.5 years and hundreds of views!! Thank you Kevin for all the laughs along the way.
I just wanted to take the time to commend Kylie on her thorough and professional service that she provides to me as an owner.
Kylie manages my property in Yakamia and being that I live in Perth, I have 100% pure trust in the fact that she has the best interests of both myself and my tenant at heart.
Her inspection reports are very thorough and nothing is left unnoticed. The timeliness that she gets the reports back to me are very prompt and she follows up any outstanding issues with either myself or the tenant until it has been rectified. If I ever have concerns or questions, it is never an issue and she is very fast at following up my queries.
I have other investment properties and I wish that my property manager for them was as sensational as Kylie.
I certainly would not hesitate to ever recommend Kylie to anyone that is looking for a quality Property Manager.
I am writing this letter as a humble note of appreciation for the outstanding ongoing property management service provided by Merrifield, in particular by your property manager, Ashton James.
Cindy and I have been in the property investment arena since 1992 with properties in Australia and South Africa. We know how unforgiving the property management role can be.
Our properties in Albany certainly aren’t an easy portfolio to manage yet Ashton is consistently looks after our best interests yet, at the same time, manages to keep the tenants happy.
She has an outstanding knowledge of the tenancy rights – which helps us with direction, and her thoroughness with repairs keeps the tradies honest saving us unnecessary costs!
I would love to recommend Merrifield to anyone who needs an extremely capable property manager in the future. Keep up the good work.
Thank you for a very professional service, exceeded my expectations, loved the website!
Lisa, Thank you for your professionalism and outstanding property management skills. We are thrilled to be back in our own home and it has been cared for so well in our absence.
Kevin Marshall was awesome, professional and I would not hesitate to purchase through Kevin again.
I have known Kyle for a few years now in Albany and he is very professional in his business dealings and works hard for his clients. I highly recommend Kyle for your next property purchased.
All my questions were promptly and friendly answered.
We had our property listed with another agent for over a year & had one client go through. Although it still took a while to sell(current market) Colin showed many groups through right from when we signed up.
Very professional and friendly.
Jeremy and Michelle made our circumstances a lot less stressful and we are very grateful.
Very approachable, friendly, professional, knowledgeable and enthusiastic about our new home.
Kevin and I found Jeremy very approachable & sincere He kept us informed and up to date following house inspections. Prompt feedback was very much appreciated.
Honesty is a very key part in business especially in Real Estate and Jeremy was always honest.
Very straight, went the extra mile, calls after hours, found agistment till take over. Kept asking if all was ok. Very easy to deal with.
All aspects handled most professionally. Good follow up.
Michelle was amazing! Good job :)
(Jeremy) Took care of any issues making it stress free for us.
Why would you use this Sales Representative again? Service and ease of transaction.
Why would you use this Sales Representative again? Service and ease of transaction.
All aspects of service of high standard. Very happy. Thankyou.
It has been a pleasure meeting & working with you with a very favourable result for us both. We will not hesitate to recommend you to others and we will definitely be in touch should we need to buy/sell another property.
Why would you use this Sales Representative again? Service and ease of transaction.
Why would you use this Sales Representative again? Excellent up to date information regarding sales data
Prompt friendly service is a pleasure thanks Colin and all staff concerned.
The whole team worked well together and we feel they went above and beyond the call of duty. They were not affraid to show is the odd house "The Mistery House". Reading between the lines and working out what we actually wanted.
Wanted to pass positive feedback on Colleen with the work she did on our behalf to get our rental returned to us in such a clean and presentable condition. Colleen acted in a strong decisive timely controlled manner and never wavered from the right course and we can't speak more highly of they way she handled things always keeping us informed and in the end the house is as we expected but im sure without her efforts it could have been much different.
Above and beyond to close a particularly difficult purchase.
Sales agent was both professional and personable. Friendly, patient, forthcoming, non-pressuring. Open lines of communication, willing to follow-up questions and enquiries. Seemed to have both parties best interests in mind.
Friendly, courteous, no pressure, kept in touch with us over a couple of years with suggestions - until we made purchase.
Yours is the best real estate agency I've ever dealt with. Many thanks. If we ever sell (unlikely we love it too much!) we'll be back to you.
We are always pleased with the service provided by Jeremy and his team, their knowledge and experience was invaluable, along with professionalism and ability to get to the bottom of a situation quickly exceeded our expectations even when not Jeremy's dept he always helps. Such a commitment to customer service is to be commended. Your advice was greatly appreciated.
On a scale of 1 to 10 would you recommend Merrifield Real Estate to a friend or relative? 10 - Absolutely will scream it from the highest building in Albany!
We welcome your suggestions or comments regarding our website. Only website that provides lots of information and photos especially great when searching properties from interstate and like myself didn't inspect home in person.
Our needs were fully understood. The marketing situation was explained. We are grateful for the patience.
Lisa has been an excellent ambassador for your business. She is reliable and highly professional and has provided excellent advice, as an example of best practice she would be the person to emulate. For someone so young to be as good as she is, is remarkable. I hope you get the chance to compliment her!
Merrifield Real Estate understood what we were looking for, didn't try to push us into something we didn't want. No pressure, helped out when the bank was being hard to get along with.
Jeremy's expertise and professionalism is second to none and we look forward to dealing again in the future.
Colin was most obliging and would be happy to go with your real estate again.
We'll recommend you all to anyone, with Thanks
It's refreshing to deal with a sales rep who is not pushy and who is up front and honest with information. These qualities together with a willingness to be available for a chat (whether it be in person, on the phone or via email) as Jeremy was, are far more effective at building rapport, winning trust and ultimately winning the transaction.
Colin was totally genuine, honest and helpful throughout the whole transaction process. He always responded quickly to queries and explained things to be easily understandable. He has a lovely friendly manner and was an absolute pleasure to deal with. I would recommend him to anyone. Also Lisa Dunham has been very helful and efficient. Excellent Staff.
In a time when customer service is almost non-existent it's nice to know Merrifields is a company you can rely on and trust.
Jeremy was always professional in his approach. I always felt I was being given his honest opinion and that we were "important", rather than just being another client on the list.
Jeremy, thank you for selling our property. We wanted a professional that understood the house and could appreciate it's uniqueness. You and your team were fantastic. Albany's best real estate agency and team.
We found Jeremy to be very honest and not at all "pushy". He was easy to approach, and obliged when we needed to check details.
I've recently recommended Merrifield on an online Albany Facebook page... we think excellent.
Very efficient and businesslike, respectful and pleasant to deal with.
Very personable and explains clearly.
Everyone was really good at Merrifields. We had very good service and no improvements necessary.
Jeremy was exceptional, a 10/10. Fantastic service and everyone was very good to deal with.
The service was always professional, prompt and I had every question answered. Jeremy is obviously in this business for a reason, the way he personally handles his clients I have never seen or experienced before.
Excellent progress reports on property sale by phone and email, even when we were travelling.
Found Colin to be utterly charming and absolutely marvelous.
Colin was very understanding of my circumstances and all the staff at Merrifield Real Estate were very good with myself and my daughter.
Friendly, courteous, listens and best of all on time for appointments. Thank you Colin.
We had a fantastic experience with Merrifield Real Estate and all staff were very good too.
Professional, knowledgeable and prompt.
The services offered by Merrifield Real Estate are oustanding, professional, informative and friendly. Our residential purchase in Albany has been by far the best real estate experience we have ever had.
Just a quick note to say thanks for getting in touch with my friend's parents. They were very impressed with you. I'm not surprised at all given your fantastic ability. And of course your never failing professionalism.
You made buying a house almost too easy!
I'm just writing to say a big thank you for your efforts and professionalism throughout the sale of our home. We have certainly appreciated knowing that all has been in hand every step of the process. As discussed before we appreciate your openness and honesty/integrity throughout the process and can see why Simon recommended we get in touch with you.
I want to thank you for taking time out to have a chat with me last week. Your insight into the current market was most helpful.
I wish also to complement you on your forthright friendly manner, I can see now why Jim recommended you, I was impressed with your way of thinking, I am sure you will go far.
I will have no hesitation in using you or recommending you in the future should I need to do so.
We wanted to give you something as a thankyou as dealing with yourself and everyone there was the easiest part of the process. After having the problems with our bank when it should have been all straight forward we were thankful we had you at the start to get us moving and give us all the info we needed.
Jeremy was outstanding in all areas, precise, genuine, highly efficient, great communication, great personality.
Mel has been fantastic as usual - very happy now with everything at Pyrus Gardens. She is a big asset to your team.
The agent did his very best to find us the best value house available in our price range of $420,000. Our whole family are very impressed with our purchase.
Thanks to all at Merrifield for finding me such a good tenant and if I lease again it will be through you and I will recommend you.
Today I had the pleasure of inspecting one of my houses. I was so pleased with the condition of the place I would like to extend my thanks to you, Lisa and any other staff member involved for the excellent work and attention to detail. The previous tenant (recommended by Lisa) have left the place in the best condition I have seen for some time and I feel this is primarily to do with your teams work and diligence.
You are the best agency we have ever dealt with..and we have met a few in the last 40 years!!!
We wish to thank you for your assistance and be assured that we will recommend your services to friends in the future.
We are happy with all aspects of the management of our property. Thank you!
Thank you Michelle, the house looks great in the paper and can't thank you enough for the exposure.
Colin, you were the most professional real estate agent we dealt with on the weekend (and we did meet quite a few) so thank you for your time and effort and we hope to deal with you in the future.
Congratulations on this month's property newsletter. As you say in the industry "it ticks all the right boxes"... very cleaver layout, excellent graphics, interesting content and has a great "feel" about it when you read it.
You have obviously put a lot of time into designing the layout and for what I see have been very successful with the end product.
I look forward to reading many more to come, well done.
Loved the newsletter, congratulations to Michelle.
Like the informative newsletters each month to keep us up to date.
Leonie and I would like to thank you for your time during our trip to the Albany area, especially the conversation on property prices.
This gave us a good insight into prices as we went forward in the process to purchase a property in the Narrikup area that has settled this week.
Happy with the quality of the service.
The end of year financial report is very good - better than before.
Team work is the key to a smooth transaction and it is very nice to know that we can work well together as a team to get the job done. My job is made a whole lot easier when I have a professional who is on the ball and does his job extremely well. To the team at Merrifield - keep up the great work.
Just wanted to say a long overdue thank you for all of the time and effort you put in to try to find us a suitable house to purchase in Albany.
You listened to our requirements and you worked very hard to fulfil them for which we are grateful. If ever we need a property in Albany, or know of anyone else needing one, we shall get in touch with you again.
Thank you for all your service over the years since 2004.
I would recommend Jeremy & the team to anyone as they are true professionals. They go out of there way to help. We have done business from a long way away and it went through very smoothly. I wish Jeremy & the team all the best.
The radio show is fantastic. Always interesting and up to date comments. We like the state & national references also the board spectrum of real estate.
We think all your team do a great job, in particular the performance of the property management department. When she sends her property inspection report ( 26 Shorts Place, Mira Mar), the accompanying photos show with great clarity what maintenance issues need attention.
Just a quick note to congratulate you on your ACCI Industry Development Award. A fantastic achievement and testament to the work you and your team does.
We would like to thank Jeremy and his staff for the service we received from Merrifield Real Estate. From the time from the first visit to our final settlement it was superb. Many thanks.